SHIPPING AND RETURN POLICY

Shipping & Delivery

We offer free shipping in India. However, all international shipping charges vary accordingly. Any purchase will be considered as order as soon as the full payment is received. To ensure the secure delivery of your order, we do not ship to PO boxes or military addresses. In rare cases, we are not responsible for the slight delay caused due to any government intervention or natural causes or any unforeseen circumstances.

We make our best efforts to deliver each item to make your jewellery order within 7 working days of your placing the order, inclusive of processing time. However, in some cases, we may deliver the order within 10 working days as we may have to procure /produce it as per the customization. Rural addresses require one or more additional working days and charges to deliver.

Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. To ensure that your order reaches you in the fastest time and in good condition we only ship through reputed courier agencies. As soon as your order is dispatched, our team will reach out to you through WhatsApp or email to update you with the tracking link of shipment.

To inquire more about shipments, please contact us at ozelbypriya@gmail.com or contact us at +919990545496 between 11:00 A.M to 7:00 P.M and we would gladly assist you.

 

Returns and Exchange

  • Oops! Did not liked our product? We offer a 7 days Return/Exchange policy for unused and unworn items which have all the tags attached. (Any item without tags or original packaging will not be returned/exchanged)

  • To initiate the return/exchange of any item kindly reach out to our customer support team and they will guide you with the hassle-free process.

  • In case of Return, refund will be credited in the source account which was used for the payment at the time of placing the order within 10 days of quality check.

  • In case of return/exchange images or video as applicable is to be shared on ozelbypriya@gmail.com

  • Note: International orders are currently not eligible for any return/exchange.

 

Cancellation Policy

We understand that sometimes plans change and you may need to cancel your order. Please read our cancellation policy carefully to understand the terms and conditions:

Order Cancellation

  • Before Shipment: You can cancel your order any time before it has been shipped. To cancel your order, please contact our customer support team as soon as possible. We will process your cancellation request and refund the full amount to the original payment method used at the time of placing the order.

  • After Shipment: If your order has already been shipped, it cannot be canceled. However, you can still take advantage of our 7-day Return/Exchange policy once you receive the item.

Cancellation Process

  • To cancel an order, please reach out to our customer support team at ozelbypriya@gmail.com with your order details.
  • Our team will assist you with the cancellation process and confirm the cancellation once it has been processed.

Refund for Canceled Orders

  • Before Shipment: For orders canceled before shipment, a full refund will be processed to the original payment method within 7 business days.

Important Note

  • International Orders: Currently, international orders are not eligible for cancellation once placed.
  • Return/Exchange After Shipment: If you missed the cancellation window and still wish to return or exchange the item, please refer to our Return and Exchange policy for further instructions.

Thank you for shopping with OzelbyPriya. We strive to provide you with the best shopping experience and are here to assist you with any concerns or queries you may have.