SHIPPING AND RETURN POLICY

SHIPPING POLICY

  • Any purchase will be considered as order as soon as the full payment is received.

  • To ensure the secure delivery of your order, we do not ship to PO boxes or military addresses. In rare cases, we are not responsible for the slight delay caused due to any government intervention or natural causes or any unforeseen circumstances.

  • We make our best efforts to deliver each item to make your order within 5 working days of your placing the order, inclusive of processing time. However, in some cases, we may deliver the order within 7 working days as we may have to procure /produce it as per the customization. Rural addresses require one or more additional working days and charges to deliver.

  • Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

  • To ensure that your order reaches you in the fastest time and in good condition we only ship through reputed courier agencies

  • As soon as your order is dispatched, our team will reach out to you through Whatsapp or email to update you with the tracking link of shipment.

  • To inquire more about shipments, please contact us at ozelhub@gmail.com or call us at +91 9990545496  or 01140567621 between 9:00 a.m. to 7:00 p.m. and we would gladly assist you.​

                                    RETURN AND EXCHANGE POLICY

  • Before you return an Ozel Hub product please take a moment to understand how our products are made. Most of our products are made by the traditional craftsmen in India, resulting in each product being slightly different from each other. The stones therefore may vary slightly. Natural stones and pearls are always different from each other. All our products go through quality control before shipping. We aim to reach the highest possible quality standards unmatched in the industry at each level of our company.

  • There will be no return/exchange/replacement of pre-orders and customized orders.

  •  We don't have a return policy currently. But your product is ONLY eligible for returns/exchange if you have received a damaged product in transit or you have received the incorrect product.

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      STEPS TO  MAKING A RETURN

  • Please inform us within 24 hours of receipt of the order. You must email us at  ozelhub@gmail.com or contact us at +91 9990545496 mentioning your order reference number and delivery address.

  • Before we arrange for your damaged / incorrect product to be returned to us, you are required to send us a photograph of the product highlighting the issue. Then it is up to the discretion of the Ozel Hub quality check team to decide whether the product is approved for return.

  • Once we have received your email, you may return the  product in exactly the way in which they were received( unworn, with original packaging and tag must be not tampered with ), we will arrange for the collection of the product, after receiving the damaged /incorrect product, we shall dispatch the fresh /correct product/a new piece of same or lesser value within 1 week.

  • Alternatively, you can ship the item back to us as well and supply the tracking information to us.

  • We shall try our best to ensure that a replacement delivery is made to you at the earliest.

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   We are not responsible for any lost or damaged packages. We are  not liable for any returns that we were not notified  about first.

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       NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

  • Incorrect address.

  • Package refused by recipient.

  • Products returned in used or damaged conditions.

  • Sizing issues. Thus please review our size guides carefully before making your purchase.

  • Minor colour and design variation. We use natural stones and pearls in all our products so there may be some variation from the photograph on our website.

  • If the jewellery is not damaged or faulty.