TERMS AND CONDITIONS

MATERIAL USED FOR JEWELLERY / GUARANTEE / WARRANTY:

There is no guarantee/warranty for any jewellery.
We use best quality raw material that is allergy free. However, if you are allergic to non-gold jewellery, we do not hold any responsibility to any kind of damage. Please follow the "Jewellery Care" {https://www.ozelhub.com/jewellery-care}on our home page and you will happily flaunt our jewellery for years!

DIMENSIONS / COLOR / MATERIAL:

Product attributes such as dimensions, colour, material have been mentioned wherever applicable. Please feel free to reach us to confirm the same before placing an order. No product will be exchanged/replaced on this basis. We click all the photos in sunlight to make sure that the colors are as real as possible. If you are not sure about the colour feel free to call us and confirm it. No product will be replaced on this basis. If you do not like the product and or it is bigger/smaller/heavier than you thought we do not exchange it.

SHIPPING POLICY:

  • We offer free shipping in India. However, all International shipping charges vary accordingly.

  • Any purchase will be considered as order as soon as the full payment is received.

  • To ensure the secure delivery of your order, we do not ship to PO boxes or military addresses. In rare cases, we are not responsible for the slight delay caused due to any government intervention or natural causes or any unforeseen circumstances.

  • We make our best efforts to deliver each item to make your order within 7 working days of your placing the order, inclusive of processing time. However, in some cases, we may deliver the order within 10 working days as we may have to procure /produce it as per the customization. Rural addresses require one or more additional working days and charges to deliver.

  • Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

  • To ensure that your order reaches you in the fastest time and in good condition we only ship through reputed courier agencies.

  • As soon as your order is dispatched, our team will reach out to you through WhatsApp or email to update you with the tracking link of shipment.

  • To inquire more about shipments, please contact us at¬†ozelhub@gmail.com¬†or call us at¬†+919990545496¬†¬†or¬†01140567621¬† between 9:00 a.m. to 7:00 p.m. and we would gladly assist you.

 

RETURN / EXCHANGE POLICY:

  • Before you return an OzelHub product please take a moment to understand¬†how our products are made. Most of our products are made by the traditional craftsmen¬†in¬†India, resulting in each product being slightly different from each other. The stones therefore may vary slightly. Natural stones and pearls are always different from each other. All our¬†products go through quality control before shipping.¬†We aim to reach the highest possible quality standards unmatched in the industry at each level of our company.

  • There will be no return/exchange/replacement of pre-orders and customized orders.

  • We don't have a return policy currently. But your product is ONLY eligible for returns/exchange if you have received a damaged product in transit or you have received the incorrect product.

 

STEPS TO MAKING A RETURN:

 

  • Please inform us within 24 hours of¬†receipt¬†of the order. You must email us at¬†¬†ozelhub@gmail.com¬†or¬†contact us at¬†+91 9990545496¬†mentioning your order reference number and delivery address.

  • Before we arrange for¬†your damaged /¬†incorrect product to be returned to us, you are required to send us a photograph of the product highlighting the issue. Then it is¬†up to¬†the discretion of the OzelHub quality check¬†team to decide whether the product is approved for return.

  • Once we have¬†received¬†your email,¬†you may return the¬† product¬†in exactly the way in which they were received( unworn, with original packaging and tag must be not tampered with ),¬†we will arrange for the¬†collection¬†of the product,¬†after¬†receiving¬†the damaged /incorrect product,¬†we shall dispatch the fresh /correct product/a new piece of same or lesser value within 1 week.

  • Alternatively, you can ship the item back to us as well and supply the tracking information to us.

  • We shall try our best to ensure that a replacement delivery is made to you at the earliest.

 

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect address.

  • Package refused by recipient.

  • Products returned in used or damaged conditions.

  • Sizing issues. Thus, please review our size guides carefully before making your purchase.

  • Minor colour and design variation. We use natural stones and pearls in all our products so there may be some variation
    from the photograph on our website.

  • If the jewellery is not damaged or faulty.

 

CONTENT / PHOTOS

All designs, photos and content are entirely our (‚ÄėOzelHub‚Äôs Originals') property. Please do not use any image / content without our prior written consent or permission as this could lead to legal action taken against you.